Shipping Policy – KDIGITAL
Fast & Reliable Delivery
We offer free shipping on all orders over €200 within mainland Spain. For orders below €200, a flat fee of €7 (VAT included) applies.
Shipping Options & Delivery Times
🚚 Carriers: Correos Express or DHL
📦 Order Cutoff: 4:00 PM CET (Monday-Friday)
⚡ Processing: Ships within 1 business day
🚚 Delivery: 2-4 business days after shipping
Key Policies
1. Order Tracking
- You’ll receive a tracking link via email once your order ships.
2. Multi-Item Orders
- Shipping costs are calculated by total weight/dimensions (not per item).
3. Delivery Restrictions
🚫 We do not ship to: Balearic Islands, Canary Islands, Ceuta, Melilla, or internationally.
4. Workplace Deliveries
- Ensure the recipient’s name matches the order details.
5. Delivery Confirmation
- A signature (electronic/PDA) is required to confirm receipt.
What’s Included in Shipping
✅ Order preparation
✅ Secure packaging (boxes, bubble wrap)
✅ Delivery to your specified address
Need Help?
- Haven’t received your order? Check your email (including spam). Still missing? Contact us.
- Track your order: Log in with your purchase email or register here.
- Change delivery address? Email contact@thekeydigital.store before shipment.
Damaged/Missing Items?
- Note damage on the courier’s receipt immediately.
- Email us within 24 hours with:
📸 Photos of damaged packaging/product
📸 Delivery note details
Claims filed after 24 hours cannot be processed.
KDIGITAL – Your Tech, Delivered with Care
✉ contact@thekeydigital.store |
