{"id":9215,"date":"2025-04-08T20:10:24","date_gmt":"2025-04-08T20:10:24","guid":{"rendered":"https:\/\/thekeydigital.store\/?page_id=9215"},"modified":"2026-09-24T23:05:01","modified_gmt":"2026-09-24T23:05:01","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/thekeydigital.store\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Orders and Shipping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: What shipping options do you offer?<\/strong><\/li>\n\n\n\n<li>A: We offer the following options:\n<ul class=\"wp-block-list\">\n<li>Standard shipping (2\u20134 business days) via Correos.<\/li>\n\n\n\n<li>Express shipping (1\u20132 business days) via Correos Express \/ DHL.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Q: When will my order be shipped?<\/strong><\/li>\n\n\n\n<li>A: Orders placed before 4:00 p.m. (CET) Monday through Friday are shipped the same day. Orders placed on weekends or holidays are processed the next business day.<\/li>\n\n\n\n<li><strong>Q: Do you ship internationally?<\/strong><\/li>\n\n\n\n<li>A: Currently, we only ship to mainland Spain (excluding the Balearic Islands, the Canary Islands, Ceuta, and Melilla).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Returns and Refunds<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: What is your return policy?<\/strong><\/li>\n\n\n\n<li>A:\n<ul class=\"wp-block-list\">\n<li>Defective items: Free return or replacement (please notify us within 48 hours).<\/li>\n\n\n\n<li>Change of Mind: You have 14 days to return the item (it must be unopened and unused).<\/li>\n\n\n\n<li>Non-returnable: Custom-built computers, digital products, and used hardware.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Q: How long does it take to process a refund?<\/strong><\/li>\n\n\n\n<li>A: We process refunds within 5 business days of receiving the returned item. Your bank may take an additional 3 to 5 days to process the refund.<\/li>\n\n\n\n<li><strong>Q: Do you charge restocking fees?<\/strong><\/li>\n\n\n\n<li>A: We do not charge for defective items. For returns due to a change of mind, \u20ac6.99 will be deducted to cover shipping costs.<\/li>\n\n\n\n<li><strong>Q: How do I initiate a return?<\/strong><\/li>\n\n\n\n<li>A: Send an email to contact@thekeydigital.store including:\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcf8 Order number.<\/li>\n\n\n\n<li>\ud83d\udcf8 Photos of the product and packaging.<\/li>\n\n\n\n<li>\ud83d\udcf8 Reason for return.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Products and Warranty<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: What condition must returned items be in?<\/strong><\/li>\n\n\n\n<li>A: They must be new and unused, and must remain in their original packaging along with all their accessories.<\/li>\n\n\n\n<li><strong>Q: Do you offer a warranty?<\/strong><\/li>\n\n\n\n<li>A: Yes! Most of our products come with a 2-year warranty. You can find specific details on each product page.<\/li>\n\n\n\n<li><strong>Q: Can I exchange an item?<\/strong><\/li>\n\n\n\n<li>A: Yes! Exchanges are free for defective or incorrect items. Exchanges due to a change of mind are subject to stock availability.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Payments and Account<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: What currencies do you accept?<\/strong><\/li>\n\n\n\n<li>A: All prices are shown in euros (\u20ac). Your bank will handle the conversion if necessary.<\/li>\n\n\n\n<li><strong>Q: How can I track my order?<\/strong><\/li>\n\n\n\n<li>A: Once your order has been shipped, you will receive a tracking link via email.<\/li>\n\n\n\n<li><strong>Q: Can I change my shipping address?<\/strong><\/li>\n\n\n\n<li>A: If the order has not yet been shipped, please email us immediately at contact@thekeydigital.store.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Contact and Support<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: What are your customer service hours?<\/strong><\/li>\n\n\n\n<li>A: We respond to emails Monday through Friday, from 9:00 a.m. to 6:00 p.m. (CET).<\/li>\n\n\n\n<li><strong>Q: Where can I find your legal policies?<\/strong><\/li>\n\n\n\n<li>A: You can check out our sections on:\n<ul class=\"wp-block-list\">\n<li>Privacy Policy.<\/li>\n\n\n\n<li>Terms and Conditions.<\/li>\n\n\n\n<li>Return Policy.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Pedidos y Env\u00edos Devoluciones y Reembolsos Productos y Garant\u00eda Pagos y Cuenta Contacto y Soporte<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":80,"footnotes":""},"class_list":["post-9215","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/thekeydigital.store\/en\/wp-json\/wp\/v2\/pages\/9215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thekeydigital.store\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thekeydigital.store\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thekeydigital.store\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thekeydigital.store\/en\/wp-json\/wp\/v2\/comments?post=9215"}],"version-history":[{"count":3,"href":"https:\/\/thekeydigital.store\/en\/wp-json\/wp\/v2\/pages\/9215\/revisions"}],"predecessor-version":[{"id":10563,"href":"https:\/\/thekeydigital.store\/en\/wp-json\/wp\/v2\/pages\/9215\/revisions\/10563"}],"wp:attachment":[{"href":"https:\/\/thekeydigital.store\/en\/wp-json\/wp\/v2\/media?parent=9215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}