Returns and Warranties – KDIGITAL

Returns and Refunds Policy

• At KDIGITAL, we strive to ensure your complete satisfaction with every purchase.
• Our returns and refund policy strictly complies with the Retail Trade Regulation Act and the European Union's Distance Selling Regulations (Directive 97/7/EC).

How to Request a Refund

1. Product received damaged

• Refuse the delivery if the packaging shows visible damage.
• Write “PACKAGE WITH VISIBLE DAMAGE” on the carrier’s delivery slip.
• Please send an email to [email protected] within 48 hours of delivery, including:
  • 📸 Carrier's outer label.
  • 📸 Photos of the outer packaging (showing the damage).
  • 📸 Photos of the box opened.
  • 📸 Photos of the damaged product(s).
  • 📸 Photo of the delivery receipt.
• We will arrange for a free replacement and pickup of the damaged item.

2. Incomplete order

• Please send an email to [email protected] immediately, attaching:
  • 📸 A photo of the open box showing the missing items.

3. Defective product or shipping error

• Do not remove the seal from the product.
• Please send an email to [email protected] with the following information:
  • 📸 Order number.
  • 📸 Photos of the incorrect or defective item.
• We will process the exchange or issue the corresponding refund.

4. Withdrawal or Change of Mind (14-day period)

• You may return unopened and unused items within 14 calendar days of delivery.
• The customer is responsible for the return shipping costs (€6.99 will be deducted from the refund amount).
• Request prior approval by emailing [email protected] (unauthorized returns will be rejected).
• Please include the following in your application:
  • 📸 Photos of the outer packaging.
  • 📸 Photos of the unopened product (including all its accessories).

Processing Times

• Returns are generally processed within 6 business days of receipt at our warehouses.
• Refunds are issued within 8 days of approval (for a total of approximately 14 days).

Items Not Eligible for Return

• We do not accept returns in the following cases:
  • Custom-configured products (manufactured to your specifications).
  • Digital services or products (for example, software licenses).
  • Hardware used, installed, or handled.
  • Products with a modified or removed operating system.
  • Purchases made at a physical store with no technical defects.

Fast and Transparent Refunds

• ✓ Refunds are processed within 5 business days after we receive and verify your return.
• ✓ Our finance department will handle this as a priority for your convenience.
• ✓ No restocking fees on any returns.
• ✓ We prioritize your satisfaction through a hassle-free return process.

Contact

⏳ Hours of operation: Monday through Friday, 9:00 a.m. to 6:00 p.m. (CET)

To process returns or address any questions:

✉ Email: [email protected]