Frequently Asked Questions (FAQ)

Orders and Shipping

• Q: What shipping options do you offer?
• A: We offer the following options:
  • Standard shipping (2–4 business days) via Correos.
  • Express shipping (1–2 business days) via Correos Express / DHL.
• Q: When will my order be shipped?
• A: Orders placed before 4:00 p.m. (CET) Monday through Friday are shipped the same day. Orders placed on weekends or holidays are processed the next business day.
• Q: Do you ship internationally?
• A: Currently, we only ship to mainland Spain (excluding the Balearic Islands, the Canary Islands, Ceuta, and Melilla).

Returns and Refunds

• Q: What is your return policy?
• A:
  • Defective items: Free return or replacement (please notify us within 48 hours).
  • Change of Mind: You have 14 days to return the item (it must be unopened and unused).
  • Non-returnable: Custom-built computers, digital products, and used hardware.
• Q: How long does it take to process a refund?
• A: We process refunds within 5 business days of receiving the returned item. Your bank may take an additional 3 to 5 days to process the refund.
• Q: Do you charge restocking fees?
• A: We do not charge for defective items. For returns due to a change of mind, €6.99 will be deducted to cover shipping costs.
• Q: How do I initiate a return?
• A: Send an email to [email protected] including:
  • 📸 Order number.
  • 📸 Photos of the product and packaging.
  • 📸 Reason for return.

Products and Warranty

• Q: What condition must returned items be in?
• A: They must be new and unused, and must remain in their original packaging along with all their accessories.
• Q: Do you offer a warranty?
• A: Yes! Most of our products come with a 2-year warranty. You can find specific details on each product page.
• Q: Can I exchange an item?
• A: Yes! Exchanges are free for defective or incorrect items. Exchanges due to a change of mind are subject to stock availability.

Payments and Account

• Q: What currencies do you accept?
• A: All prices are shown in euros (€). Your bank will handle the conversion if necessary.
• Q: How can I track my order?
• A: Once your order has been shipped, you will receive a tracking link via email.
• Q: Can I change my shipping address?
• A: If the order has not yet been shipped, please email us immediately at [email protected].

Contact and Support

• Q: What are your customer service hours?
• A: We respond to emails Monday through Friday, from 9:00 a.m. to 6:00 p.m. (CET).
• Q: Where can I find your legal policies?
• A: You can check out our sections on:
  • Privacy Policy.
  • Terms and Conditions.
  • Return Policy.